Privacy Policy

1. Governing Law & Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Zimbabwe, with specific reference to the Cyber and Data Protection Act (Chapter 11:21) (or general data protection principles where the Act applies). Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of Zimbabwe.

2. Data Controller Information

For the purposes of applicable data protection legislation, Yauma Property Management is the "data controller" in respect of the personal information collected through this website and related operations. Our core business relates to property management, land development, construction, evaluation, execution of deceased estates, and related consulting services.

3. What Personal Data We Collect

We collect personal information voluntarily provided by users in order to successfully render our property, construction, and corporate facilitation services. We collect:

• Identity Information: Full names, government-issued identification details, date of birth, and company details where applicable.
• Contact Details: Phone numbers, email addresses, and physical addresses.
• Property Documentation: Property details (such as locations, sizes, map diagrams, and title documents) submitted voluntarily for evaluations, sales, or management services.
• User-Generated Content: Message queries sent to us via online application forms, client registers, or direct chat links (such as WhatsApp or Facebook Messenger).
• Technical & Analytical Indicators: Automatically recorded technical data (IP addresses, web browser client data, device specifications, and page navigation duration) to measure platform usage performance.

4. How We Use Personal Data

We process personal data for clear, legitimate, and specific business purposes:

• To respond to customer inquiries, provide detailed service options, and schedule on-site viewings or technical valuations.
• To perform comprehensive property evaluations, due diligence audits, and proof of ownership assessments on requested listings.
• To implement property listing sales, letting operations, and estate management mandates under formal agreements signed with our clients.
• To track website interactions, analyze metrics, and enhance application convenience.
• To issue news updates or promotional campaign communications, strictly upon your voluntary consent.

5. Lawful Basis for Processing

Under Zimbabwe's Cyber and Data Protection Act (Chapter 11:21), we process personal data under the following legitimate bases:

• Consent: Clear agreement provided voluntarily when submitting details.
• Contractual Performance: Fulfilling obligations or conducting necessary preparatory milestones before finalizing a bilateral service agreement.
• Legitimate Interests: Running business structures, protecting operational integrity, and facilitating immediate inquiry resolutions.
• Legal Obligations: Compliance with any legislative mandates, regulatory inspections, or judicial directives.

6. Data Sharing & Third Parties

We do not sell, rent, lease, or distribute your email addresses, phone contacts, or private database parameters to external marketing teams for third-party outreach.

We only share data with carefully chosen entities under strict necessity constraints:

• Operational Partners & Advisers: Secure hosting environments, legal advisors, professional evaluators, and co-agents under signed mandate parameters.
• Regulatory Framework Authorities: Government departments or law enforcement when legally required.

7. Data Retention

We store personal data only as long as required for the fulfillment of the primary service purposes detailed in this policy, or to meet operational legal obligations in Zimbabwe. When data is no longer required, it is irreversibly destroyed, safely overwritten, or completely anonymized.

8. Data Security

We maintain comprehensive security protocols to shield customer inputs against unauthorized retrieval, manipulation, or damage. Technical measures include secure encrypted transmission layouts (such as SSL certification over HTTPS channels), administrative permissions limits, secure server hosting environments, and periodic technical scans.

9. Your Rights Under the Law

In accordance with the standards set forth under the Cyber and Data Protection Act of Zimbabwe (Chapter 11:21), your rights include:

• The right to request verification and gain access to the raw personal files we hold about you.
• The right to modify, adjust, or correct mistaken or outdated record parameters.
• The right to demand complete deletion of your records from our live systems (subject to contractual or legal retention requirements).
• The right to object to processing steps based on legitimate business interests.
• The right to withdraw processing consent at any time.
• The right to lodge complaints with the national supervisory authority (Postal and Telecommunications Regulatory Authority of Zimbabwe / Cyber and Data Protection Authority, as applicable).

To exercise any of these rights, please contact us directly. We will respond within the periods prescribed by law.

10. Cookies & Third-Party Links

Our online systems leverage browser cookies to personalize layout parameters and record anonymous navigation characteristics. You may disable cookies in your browser settings, which might affect certain functions of the platform.

Furthermore, this website includes outbound links to social channels (such as Facebook or LinkedIn) or technical co-partners. Yauma Property Management accepts no liability for the independent safety or cookies policies on external landing pages.

11. Transitional Good Faith Clause

We are dedicated to maintaining the highest technical data standards. We ask our users to observe the following transitional guidelines:

12. Contact Information for Privacy Concerns

To seek clarifications regarding your customer files or submit requests regarding our information practices, please reach our designated contact representative: